Consumers may file complaints in two ways:
Cannot provide funding nor financial resources for funeral services.
Filing a Complaint to DORA
Funeral establishments and crematories are regulated by the Colorado Department of Regulatory Agencies' (DORA) Office of Funeral Establishment and Crematory Registration.
This agency will address complaints filed against registered funeral homes and crematories.
You must complete DORA's complaint form and submit in writing. Complaints reported by telephone will not be accepted or considered.
For more information, go to http://www.dora.state.co.us/funeralhome-crematory/index.htm
You may also contact:
Preneed Contract Sellers are regulated through DORA's Division of Insurance.
Filing a Complaint to CFSB
Anyone may file a complaint, but must do so in writing and must sign the complaint within one year of an incident.
The complaint should include a detailed account of the facts involved in the case and should be specific about the expected resolution.
Written complaints should be addressed to:
After someone files a complaint, a CFSB Representative makes a preliminary determination that the complaint is directed against a CFDA member firm or an individual certified by the CFSB, and alleges an act or omission that could violate the association's constitution, bylaws, or standards of practice.